Insurer attains a comprehensive absence management solution for clients by integrating APIs, upgrading data formats, and ensuring system visibility and scalability.
Client
A leading mutual life insurance provider
Goal
Enhance absence management capabilities by integrating a SaaS platform, upgrading data exchange, and enabling scalable client support
Tools and Technologies
Java, Microservices, Spring Boot, APIGEE Gateway, FINEOS Admin Suite, Splunk
Business Challenge
The insurer aimed to enhance absence management capabilities for clients through the ACE (Absence Comprehensive Experience) program. This involved leveraging FINEOS, a third-party SaaS platform, to support leave plans such as: FMLA/ADA, Short- and Long-Term Disability (STD/LTD) and State-mandated Leave (SMD/PFL). Challenges included the accomplishment of seamless API integration with FINEOS; upgrading the LIMRA data-exchange format from version 1.0 to 2.0 and ensuring solution scalability.
Solution
- Developed new APIs to integrate internal systems with the SaaS platform, aligned with LIMRA 2.0
- Implemented Spring Boot to build scalable, maintainable services
- Deployed APIGEE for secure API management and efficient integration
- Adopted Splunk for real-time monitoring, observability, and faster issue resolution
Outcomes
- Comprehensive new absence management solution for wide range of external clients and partners
- Enhanced accuracy and interoperability with LIMRA 2.0 upgrade
- Scalable API framework to support future enhancements and client onboarding
- Enhanced system performance providing better monitoring and rapid issue resolution
