When Ravi Chodagam joined Iris Software in early 2019 to head its Enterprise Services (ES) business unit, he identified two major trends on how businesses approach their IT requirements. First, Iris' clients across the board are undertaking digital transformation initiatives as their digitally-savvy end consumers are demanding these capabilities. For instance, consumers want access to services seamlessly on different channels instantaneously and look for instant real time services. Second, clients now expect technology services provider like Iris to be a value-added partner on these transformation initiatives while "owning the outcome" and sharing the risk with customer.
Iris' ES unit services customers of varying sizes, from Fortune 500 companies to relatively smaller, niche product companies. They are spread out across industries like insurance, life sciences, manufacturing, consumer packaged goods, retail, logistics, education and professional services. In over 27 years of operations, Iris has built a strong and holistic suite of assets in terms of client relationships, competencies and solutions, he added.
Iris is involved with its clients in what Chodagam described as a "Run, Change, Grow" model. In 'Run' scenario, Iris helps its clients run their businesses better by supporting their operational systems, extracting cost efficiencies and enabling them to become faster and more agile. In 'Change' scenario, it helps clients manage their transition as they are "changing gears" or transforming themselves from a business or a technology perspective. And in a 'Grow' setting, it supports customers as they look to launch newer revenue streams, enter newer geographies, or service newer customers.