The Iris intelligent automation themes combine a range of technologies to introduce automation within the context of a function or industry to create seamless end-to-end processes and experiences. Robotic automation when paired with machine learning and cognitive technologies, step up productivity and achieve the desired value.
Our suite of automation solutions covers intelligent automation (accelerated automation and conversational automation), test automation and DevOps automation.
Accelerated automation comprises robotic process automation (RPA) and point automation. RPA involves rules-based processes which can either be fully automated or assisted manually in case of exceptions and are typically orchestrated in standard platforms. Point Automation applies to automating specific tasks at an individual user level. These are largely suited for batch operations and work queues or schedules.
Conversational automation involves automating a conversation in the form of virtual assistants for providing information, aiding in performing actions and offering recommendations with the help of natural language understanding. Here, virtual assistants engage with users in an interactive manner. They also interact with backend systems to fetch and deliver information, aid a user in completing a task and make recommendations on the basis of understanding their intent.
Cognitive extensions supplement and enhance the automation themes listed above with features such as speech to text conversion, contextual speech, and extraction from images, documents, speech and text.