Banking & Financial Services
Next-gen platform reliability engineering for Blockchain-DLT
Reliability engineering helps a digital financial services client smoothly migrate its legacy Blockchain-DLT (Digital Ledger Technology) platform and gain advanced automation coverage and patch delivery efficiencies.
Client
A leading digital financial services company
Goal
Blockchain- DLT platform assurance with improved automation coverage
Tools and Technologies
Amazon Elastic Kubernetes Service (EKS), Azure Kubernetes Services (AKS), Docker, Terraform, Helm Charts, Microservices, Kotlin, Xray
Business Challenge
The client's legacy DLT platform did not support cloud capabilities with the Blockchain-DLT tech stack. The non-GUI (Graphic User Interface) and CLI (Command Line Interface)-based platform lacked the microservices architecture and cluster resilience.
The REST (Representational State Transfer) APIs-based platform did not support platform assurance validation at the backend. Automation coverage for legacy and newer versions of the products was very low. Support for delivery patches was insufficient, impacting the delivery of multiple versions of R3 products each month.
Solution
Iris developed multiple CorDapps to support automation around DLT-platform functionalities and enhanced the CLI-based & cluster utilities in the existing R3 automation framework.
The team implemented the test case management tool Xray to improve test automation coverage for legacy and newer versions of the Corda platform, enabling smooth and frequent patch deliveries every month.
The quality engineering process was streamlined for the team's Kanban board by modifying the workflows. Iris also introduced the ability to execute a testing suite that could run on a daily or as-needed basis for AKS, EKS, and Local MAC/ Windows/ Linux cluster environments.
Outcomes
The Blockchain-DLT reliability assurance solution enabled the client to attain:
- Improved automation coverage of the DLT platform with 900 test cases with a pass rate of 96% in daily runs
- Compatibility across AWS-EKS, Azure-AKS, Mac, Windows, Linux, and local clusters
- Increased efficiency in deliverables with an annual $35K savings in the test case management area
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Big Data platform improves global AML compliance
A multinational bank leverages big data platform to improve Anti Money Laundering (AML) compliance and protect global clients and franchises from financial crimes.
Client
A leading global bank with operations in over 100 countries
Goal
Address data quality and cost challenges of legacy AML application infrastructure
Tools and Technologies
Hadoop, Hive, Talend, Kafka, Spark, ETL
Business Challenge
The client’s legacy AML application infrastructure was leading to data acquisition, quality assurance, data processing, AML rules management and reporting challenges.
High data volume and rules-based algorithms were generating high numbers of false positives. Multiple instances of legacy vendor platforms were also adding to cost and complexity.
Solution
Iris developed and implemented multiple AML Trade Surveillance applications and Big Data capabilities. The team designed a centralized data hub with Cloudera Hadoop for AML business processes and migrated application data to the big data analytical platform in the client’s private cloud. Switching from a rule-based approach to algorithmic analytical models, we incorporated a data lake with logical layers and developed a metadata-driven data quality monitoring solution.
We enabled the support for AML model development, execution and testing/validation, and integration with case management. Our data experts also deployed a custom metadata management tool and UI to manage data quality. Data visualization and dashboards were implemented for alerts, monitoring performance, and tracking money laundering activities.
Outcomes
The implemented solution delivered tangible outcomes, including:
- Centralized data hub capable of handling 100+ PB of data and ~5,000 users across 18 regional hubs for several countries
- Ingestion of 30+ million transactions per day from different sources
- Greater insights with scanning of 1.5+ Billion transactions every month
- False positives reduced by over 30%
- AML data storage cost reduced to <10 cents per GB per year
- Extended support to multiple countries and business lines across six global regions; legacy instances reduced from 30+ to <10
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Investment warehouse enhances communications
Account management and marketing teams of an investment bank acquired improved multi-channel client communications and portfolio management capabilities with a new data infrastructure and a single source of truth.
Client
A U.S.-based investment bank
Goal
Improve data collation and information quality for enhanced marketing and client reporting functions
Tools and Technologies
Composite C1, Oracle DB, PostgreSQL, Vermilion Reporting Suite, Python, MS SQL Server, React.js
Business Challenge
The client’s existing investment data structure lacked a single source of truth for investment and performance data. The account management and marketing teams were making significant manual efforts to track portfolio performance, identify opportunities and ensure accurate client reporting. The time-consuming and manual processes of generating marketing exhibits and client reports were highly error-prone.
Solution
Iris implemented a comprehensive investment data infrastructure for a single source of truth and improved reporting capabilities for marketing content and client report generation.
An automated Quality Assurance process was instituted to validate the information in critical marketing materials, such as fact sheets, snapshots, sales kits, and flyers, against the respective data source systems.
Retail and institutional portals were developed to provide a consolidated view of portfolios, with the ability to drill down to underlying assets, AUM (Assets Under Management) trends, incentives, commissions, and active opportunities.
Outcomes
The new data infrastructure delivered a holistic, on-demand view of investment details, including performance characteristics, breakdowns, attributions, and holdings, to the client's marketing team and account managers with:
- ~95% reduction in performance data and exhibit information discrepancies
- ~60% improvement in operational efficiency in core marketing and client reporting functions
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Brokerage platform transformation improves UX
A monolithic registered investment advisor (RIA) platform transformed into microservices helps a leading brokerage firm achieve enhanced operations and user experience.
Client
A leading U.S. brokerage firm with $1+ trillion in assets and serving 6,000+ RIAs
Goal
Resolve online platform accessibility, functionality and timeliness issues
Tools and Technologies
Angular 9, Jenkins, Pivotal Cloud Foundry, Oracle, Kubernetes, Spring, Docker
Business Challenge
Client’s existing brokerage platform supporting over 6,000 Registered Investment Advisors (RIAs) and containing information about assets valued at more than $1 trillion had accessibility issues. The high cost of owning and maintaining outdated technologies and time-to-market for new features were adding to the business challenges.
Solution
Iris transitioned the client’s monolith applications to microservices to transform the RIA platform. An open-source, cloud technical stack was leveraged to develop a single-page, micro-UI-based application. BFF (Backend for Frontend) design was applied, and Angular 9 was used to achieve superior compatibility on mobile devices.
Widgets were introduced to enable seamless transitions within third-party applications. Consolidated user views were created to track assets and their performance for a unified experience for the RIAs.
Outcomes
The RIA platform transformation enabled the client to achieve significant functional enhancements, including:
- Fully functional mobile views
- 100+ integrated third-party applications
- Instant and seamless access to client accounts
- Downtime for hot deployments of fixes brought to zero
- Technical debt decreased by 45%
- Release timelines shortened by 80%
- Issue resolution time reduced by 90%
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Cloud data lakehouse for single source of truth
Data systems built on legacy technologies were delaying month-end activities and actionable insights for finance and sales teams. Transformation of data and BI applications to MS Azure delivered "Order to Cash" sales analytics on cloud.
Client
A medical devices and fertility solutions company
Goal
Establish a cloud data warehouse for a single source of truth and timely month-end activities
Tools and Technologies
Azure Data Factory, Azure Data Lake, Power BI, Synapse Analytics
Business Challenge
The client had multiple instances of ERPs, sales systems, and warehouses built on obsolete technology and frameworks. The existing system siloed the data, resulting in inconsistent versions of the truth. The client's finance and sales teams were struggling to reconcile data offline and feed the same back into the ERPs, causing significant delays in month-end activities.
As the record systems were also not synced and legacy reports were built on the interim warehouses, line managers and executive teams were not able to extract actionable and comprehensive insights. A solution to onboard and integrate new datasets on an ongoing basis was required to support the data merger and acquisition process.
Solution
A strategy to transform data and BI applications to MS Azure was finalized. The transformation was executed in phases and included discovery, report rationalization and foundational build of a global system of reporting.
The solution included the data ingestion process with Azure Data Factory, data storage and processing using Azure Data Lake and Synapse Analytics, reports and dashboards with Power BI.
A utility to accelerate the onboarding of new data entities was conceptualized and delivered to onboard and integrate new datasets to support mergers and acquisitions.
Outcomes
Iris data practitioners helped the client overcome key challenges and advanced data warehousing capabilities by:
- Establishing a "single version of the truth" that enabled data-driven decisions and timely completion of month-end and other critical activities
- Delivering analytics for “Order to Cash” processes, including subject areas of sales, inventory, shipping, finance, etc.
- Facilitating the generation of actionable, insightful reports and dashboards, allowing "self-service" consumption for the business leadership
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Tech stack automation expedites development by 3x
Manual processes across the multi-technology stack were severely affecting the script development cycles in terms of time, effort and cost. Iris application agnostic Test Automation framework and DevOps integration helped the client reduce the script development time and cost significantly.
Client
A leading building supplies manufacturing company
Goal
To support 30+ applications stack for UI, E2E, APIs, performance, mobile automation along with DevOps pipeline integration
Tools and Technologies
.NET Core, PeopleSoft, Salesforce, WMS, JavaScript, Angular, Foxpro, C#, Selenium, SpecFlow, RestSharp, Nunit, Mobile Center/Emulators, Allure, Jira, Azure Pipeline, GitHub
Business Challenge
The client had technology stacks comprising of diverse technologies that were difficult to manage. Substantial manual effort and time were spent on integrating the checkpoints, elongating the development process. Validating end-to-end business flows across different applications was the prime challenge. Reporting processes were also scattered across the entire application stack, making it vulnerable.
Solution
Iris developed a robust application agnostic Test Automation framework to support the client’s multiple-technology stacks. Following the Behavior-driven Development (BDD) approach to align the acceptance criteria with the stakeholders, we built business and application layers of the common utilities in the core framework.
Our experts identified E2E business flows to validate the downstream impact of the change and automated the entire stack through the shift-left approach. Azure DevOps integration enabled a common dashboard for reporting. The client attained complete version control to track production health and enforce strong validations.
Outcomes
Iris Automation solution enabled the client to surpass several business goals. The key outcomes of the delivered solution included:
- ~65% Increase in automation coverage
- 100+ Pipelines for in-scope applications across multiple environments
- 3700+ Test Automation scripts execution per sprint cycle achieved across applications
- 3X Faster script development of behavior-driven test cases
- Multi-day manual test effort reduced to a few hours of automated regression
- 70% Reduction in effort
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Digital ledger secures trading integrity
Automated, expandable distributed ledger system resolves trade reconciliation and compliance issues and lowers costs for global bank.
Client
Global bank's trading operations
Goal
Resolve trading transaction breaks and related regulatory issues through expandable intra-company digital ledger system
Tools and Technologies
Hyperledger Fabric 1.4/2.2, Java 8, Go Language 1.8, Kafka, Node JS, Microservices, OpenShift, Dockers, Kubernetes
Business Challenge
A highly-manual, paper-dependent, trading and reconciliation process was causing the accumulation of a large number of daily transaction liquidity breaks, which had been cited by federal regulators and risked a billion dollar cost impact.
The lack of a robust trade audit and reconciliation process to reduce liquidity breaks and operating costs led the bank to seek an immutable system that could record and unify financial practices and be expanded to other transaction areas.
Solution
Iris solution comprised a production-ready, configurable platform using microservices and blockchain-based digital ledger architecture. It employed Smart Contracts coded with requisite business rules to facilitate front office trade booking and trade reconciliation processes.
RPA was utilized to automate data mapping and testing of transactions. Preventive controls were enabled by recording intra-company transactions at their initiation using uniform booking practices, and consequently guaranteeing the term of the trade. A multi-layered infrastructure was created to support real-time, batch streaming of differing file formats. The UX was enriched through Interactive UI and automated workflows.
Outcomes
Iris successfully introduced a global intra-company distributed ledger and trade reconciliation system that did not exist before. With self-executing contracts matching both sides of transactions prior to feeding downstream systems, the platform ensures complete integrity at the source and reduces time and cost for all transactions. The solution also achieved:
- 30% fewer liquidity breaks
- 70% improvement in operational efficiency due to the use of RPA
- 60% reduction in business-rules configuration time, due to the smart contracts
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Software transformation gets compliance for bank
Risk & Compliance
Software transformation gets FDIC compliance for bank
World’s renowned investment bank gets timely compliant with new QFC (Qualified Financial Contracts) and FDIC (Federal Deposit Insurance Corp.) regulations through holistic system transformation and extensive QA & testing.
Client
A global investment bank
Goal
To have a unified functional validation system for FDIC compliance
Tools and Technologies
SQL Server, Sybase, Data Lake, UTM, .NET, DTA, Control-M, ALM, JIRA, Git, RLM, Nexus, Unix, WinSCP, Putty, Python, PyCharm, Confluence, Rabacus, SNS, and Datawatch
Business Challenge
The client mandated to comply with new QFC (Qualified Financial Contracts) regulations. The client also needed to perform in-depth functional validation across a revamped data platform to ensure it could timely process, review and submit to the FDIC (Federal Deposit Insurance Corp.) required daily reports on the open QFC positions of all its counterparties.
The project entailed immediate availability and processing of accurate QFC information at the close of each business day to swiftly assess data and note exceptions and exclusions for early corrective action. It also aimed to help the client meet stringent deadlines with varied report formats. Any breach or delay in compliance could attach hefty fines and reputational damage to the bank.
Solution
Iris revamped the entire system and performed end-to-end quality assurance and testing across the new regulatory reporting platform. This meant validating the transformed multi-layer database, user interface (UI), business process rules, and downstream applications.
We identified and solved workflow design gaps affecting data reporting on all open positions, agreements, margins, collaterals, and corporate entities, thus enhancing the capability for addressing irregularities. Our experts established an integrated and collaborative system, commanding transaction and reference data within a single platform by incorporating 166 distinct controls pertaining to data completeness, accuracy, consistency, and timeliness within a strategic framework.
Outcomes
Our quality assurance and testing solution delivered the following impacts:
- Faster and more efficient internal analysis with highly accurate QFC open positions
- 100% compliance with timing and format of required daily QFC report submissions to the FDIC
- Significant decrease in exceptions before the platform went go-live and critical defect delivery drastically reduced post-implementation
- An intuitive UI dashboard reflecting the real-time status of critical underlying data volumes, leakages, job run, and other stats
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Platform re-engineering for operational efficiency
A legacy data extraction platform was limiting business efficiency and transaction processing capabilities. Iris system modernization and platform re-engineering services advanced the operational efficiency manifold.
Client
One of the top 20 brokerage banks in North America
Goal
Modernize an existing, licensed data platform to meet the increasing volume of transactions and product offerings
Tools and Technologies
Python, Core Java, Oracle, ETL Framework, Apache Zookeeper, Anaconda, Maven, Bamboo, Sonar, Bitbucket
Business Challenge
The client had a licensed data platform for enterprise-wide risk and compliance operations. Spiked volumes with various financial product offerings and trades were restricting the processes and limiting the analytical capabilities on the existing platform.
The system upgrade was required to support related, complex credit risk calculations. These calculations serve as a ground for several thousand bankers/ traders to make loan and investment decisions for customers. System modernization would also cater to the internal transaction and regulatory reporting requirements.
Solution
Iris system re-engineering experts designed and implemented a scalable and highly configurable data extraction platform having global data architecture. This ETL framework-based platform enables faster, more efficient onboarding, consolidation, and processing of the numerous variable product and trading data input sources.
The re-engineered platform was enabled with value-adds and tools to automate, tabulate, compare, reserve, validate and test data. We integrated the data extraction platform seamlessly with downstream risk applications and system adaptability to accommodate operational/business needs.
Outcomes
Our data platform re-engineering solution enabled the client to achieve enormous benefits, including user experience, data quality, and risk management capabilities. Key outcomes of the solution constitute:
- Quicker, real-time configuration and execution of 500+ jobs for loading trade feed
- Downtime reduced to a minimum even during the trade reference data changes
- 15% faster onboarding of the new feed or data source
- Nearly 20% faster throughput for various critical feeds with parallel processing feature
- Reduced anomalies and duplication with improved consistency
- 35-40% savings in annual third-party platform/ module license fees
- Standardized and streamlined onboarding processes and turnaround time, scaling the operational efficiencies
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IT modernization boosts Insurance customer base
Existing applications and business systems of a Fortune 500 Insurance Carrier were inadequate to meet customer expectations. Iris business systems transformation solution enabled the client to deliver a consistent customer experience, improving acquisition and retention significantly.
Client
A leading American Fortune 500 Insurance Services Provider, offering insurance, investment management and financial products & services across the Americas and 40 other countries
Goal
To advance business agility and customer experience through modernized business systems
Tools and Technologies
C#/.NET, JAVA, DevOps, Python, NodeJS, App Services, Managed Application Support
Business Challenge
The client’s existing business applications, systems, and support services were in stasis and not delivering the much-needed value to the insurer and end customers.
Due to the lack of enterprise application portfolio strategy, business functions were onboarding applications in a silo. The net impact was that the insurer’s revenue and market share decreased.
Longer turnaround times and outdated UI were discouraging customers. On the other hand, prospective customers were also opting for modernized options available in the market.
Solution
Iris delivered app development and managed services across Annuities, Life Insurance, Group Insurance, Retirements and the Global Enterprise Service groups that decide the platform for all business units. Our services spanned around Enterprise Collaboration portal, Financial Wellness platform, Mutual Fund platform modernization, Oracle EBS development and support, and Retirement Annuities platform management.
We also executed a scaled Agile program and ran multiple Scrums within the enterprise development and support landscape. Iris tech experts established DevOps and scaled Agile Framework within the client organization and enabled a team of over 150 professionals globally to support business operations 24X7.
Outcomes
Iris has been working around the application portfolio for over three years. We have helped the client deliver an exceptional experience to employees and end customers through active service support. Key outcomes of the delivered solution included:
- Infrastructure availability increased to 99%
- Optimized maintainability reduced the KYC process time by 75%
- Customer response time cut down by around 40%
- Promoter score incremented from 5 to 9 out of 10
- Customer retention improved by nearly 80%
- Customer acquisition increased by 65%
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