

Client
A leading Australian bank
Goal
Streamline the payment transaction lifecycle to handle increasing volume and complexity
Tools and Technologies
Jenkins, Kubernetes, Spring, Oracle, PostgresSQL, AWS, Docker, Kafka, Java
Business Challenge
Multiple banking channels - mobile, internet and branch - initiate various payment requests (20+ types such as ACH, mandate and book transfer) that need to be processed. Depending on the payment type, the channel was required to invoke one or more services in a specific order as per the associated business rules.
Changes to these payment workflows stemming from introduction of new payment types or revisions of business rules introduced complex and repeated changes to the bank’s systems, hindering scalability.

Solution
- To support lifecycle management of various payment transactions, including defining different payment workflows, we designed an event-driven architecture comprised of 40+ microservices (e.g., limit, eligibility, and fraud checks, etc.) supported by a Kafka message queuing system
- The architecture involved building an orchestration engine (landing service), acting as a front controller for all payment workflow requests from the various banking channels, such as mobile, internet and branch
- The landing service in turn invokes the corresponding service (limit, eligibility, etc.) based on the payment type and business rules associated with it
- Data flow between these microservices (resulting from further invocations) and other downstream systems is facilitated asynchronously with the help of a distributed messaging system (Kafka)
- Using Jenkins, we built a CI/CD pipeline to streamline the workflow by automatically building, testing and deploying code changes as they are committed

Outcomes
- Significantly eased the management of payment workflows, including those related to the addition of new payment types (resulting from an acquisition)
- Enabled systems to scale without introducing complex changes at the channels
- Improved reporting, resulting from faster access to data through dedicated microservices

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Join us at Reuters Pharma USA 2025

Reuters Pharma USA 2025 Conference, noted as North America’s largest cross-functional pharmaceutical gathering, is scheduled between March 18-19, 2025, at the Pennsylvania Convention Center in Philadelphia. With the pharmaceutical industry continually pressured by shifts in market trends and participants, product development, consumer sentiment, and government regulations, attendees and speakers at this Conference will be seeking and sharing insights and strategies to best navigate change, remain competitive, and future-proof operational units as well as global enterprises.
Swarnendu Banerjee, client partner and seasoned IT professional for the pharmaceutical and life sciences sectors, will be attending the Reuters Pharma USA 2025 Conference. He will share Iris’ extensive experience in these domains. How our advanced capabilities in AI/Generative AI, Application Development, Intelligent Automation, Cloud, Data & Analytics, Integrations, and Quality Engineering have delivered successful outcomes in mission-critical engagements, ensuring quality and compliance, reducing costs, enhancing UX, modernizing, migrating, scaling, accelerating, and streamlining.
Connect with Swarnendu at the Reuters Pharma forum or anytime, or visit our Services and Life Sciences capabilities pages to explore our innovative approach and strategies for end-to-end digital transformation.
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Get in touchModernized Payments Hub Improves UX and Compliance



Client
U.S. operations of a leading Japanese bank
Goal
Modernize payments architecture to streamline processing and improve client experience
Tools and Technologies
Jenkins, Kafka, Spring, Oracle, JBoss, React, Elastic Search, Java, Node.js
Business Challenge
The evolving payments landscape, with the introduction of ISO 20022 and the dynamic nature of the regulatory environment, necessitated advancement in the bank’s payment processing capabilities.
The lack of a modern architecture hindered client experience, with multiple channels initiating various payment types that required complex processing.

Solution
Our team built a centralized payments hub to orchestrate data flows between payment initiation systems and product processors. The steps:
- Designed a flexible and scalable microservices-based architecture to facilitate translation, enrichment and processing of payment transactions
- Built a messaging layer to streamline data flows between systems, through support for various modes of interaction, e.g., MQ, API and file (canonical / industry standards such as NACHA, SWIFT, JSON, etc.)
- Introduced an API gateway to handle multiple payment types to enable channel agnostic payment capabilities
- Deployed a modular approach to support existing and new systems with isolation of core and product processors and avoid redundancies in capability builds
- Developed a React-based UI as the touchpoint for integrations between the payments hub and other systems

Outcomes
- A core payments engine capable of seamlessly integrating with multiple, complex systems
- Superior client experience, resulting from a holistic view spanning initiation, payment rails, and clearing
- A modernized payments platform that is ISO 20022-compliant and future-ready for processing and reporting needs
- Faster implementation of functionalities for payment processors

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Automated POD improves turnaround time 95%



Client
Leading supply chain brokerage
Goal
Automate Proof of Delivery documentation process to increase efficiency and accuracy in data upload, validation and invoicing
Tools and Technologies
UI Path Orchestrator, UI Path Document Understanding, Microsoft Power BI, Oracle Transportation Management
Business Challenge
Proof of Delivery (POD) is a document that confirms an order has arrived at its destination and was successfully delivered before the invoice can be billed for payment.
Lack of an electronic POD system leads to inefficient, manual processing due to varied legal and contractual documentation requirements, resulting in longer billing cycles. Diverse formats and layouts from different carriers complicate data extraction from paper-based PODs.

Solution
- Developed a Document Processing Bot with UI Path AI Center, leveraging Document Understanding and Optical Character Recognition for managing various carrier documents
- Optimized data models for major carriers, focusing on the top five document types that represent 80% of the volume
- Implemented UI Path Action Center's "Human in the Loop" to handle exceptions and conducted 6-8 weeks of rigorous training on the Document Understanding model to ensure accuracy and meet confidence targets

Outcomes
- Achieved a 95% reduction in POD turnaround time, dropping from 48 hours to 2 hours, significantly boosting customer satisfaction
- Enhanced productivity by 87.5%, confirming receipt and condition of freight efficiently
- Reached 80% process accuracy, with continuous enhancement via automatic retraining
- Cut the billing cycle by 35%, allowing immediate use of data for customer invoicing

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Automated scheduling bots boost productivity by 50%



Client
Leading supply chain brokerage
Goal
Automate the manual, supply-chain scheduling process to improve staff productivity and customer satisfaction
Tools and Technologies
UI Path Orchestrator, UI Path Assistant, Microsoft Power BI, Office 365
Business Challenge
Performing crucial supply chain logistics, a provider’s operations team was struggling due to the high volume of scheduling appointments with shippers, receivers, and carriers, which involve back and forth emails, phone calls, or manual data entry into multiple Transport Management Systems (TMS).
These appointment-scheduling complexities vary based on the parties involved, from sending an email requesting appointment times to accessing a TMS and selecting what’s available as per their schedule.
Lacking proper analytics, sales representatives were unable to pinpoint peak appointment times, track cancellation rates, or discern customer preferences, often leading to shipment delays and incurred detention charges.

Solution
- Deployed multiple rule-based, automated workflows to pull information from incoming appointment requests (from emails, web forms, etc.) and automatically input it into the various TMS used to book pick-up and delivery appointments
- Developed a Power BI dashboard to visualize appointment trends, peak times, and cancellation rates, providing insights into customer behaviors, including frequent reschedules, preferred times, and typical lead times for booking appointments
- Delivered a reusable solution that could be leveraged for other business areas

Outcomes
- Bots operating 24/7 have led to over 15,000 monthly appointments being scheduled, resulting in a 50% reduction in manual scheduling hours
- The productivity of the operations team has improved by 50%, enabling staff to concentrate on high-value tasks rather than manual appointment-booking
- The increased accuracy in scheduled appointments has significantly decreased detention charges, thereby boosting overall customer satisfaction

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Unified automation strategy enhances efficiency



Client
Leading payroll and HR solutions provider
Goal
Develop automation strategy and framework that accommodates growth and ensures efficiency
Tools and Technologies
Ansible, AWS, Dynatrace, Gremlin, Groovy, Jenkins, Keptn, KICS, Python, Terraform
Business Challenge
The SRE (Site Reliability Engineering) shared services team faced a diverse set of needs relating to automation of infrastructure and services provisioning, configuration, and deployment.
The team was encountering resource constraints, as limited in-house expertise in certain automation tools and technologies was causing delays in meeting critical automation requirements. They also needed to ensure system reliability and were challenged to scale automation solutions to accommodate increasing demands as operations grow.

Solution
- Development of a comprehensive automation strategy to align with objectives, encompassing Terraform, Ansible, Python, Groovy, and other relevant technologies in the AWS environment
- Leveraging our expertise to bridge the knowledge gap, provide training, and augment the client team in handling complex automation tasks
- Implementation of a chaos engineering framework using Gremlin, Dynatrace, Keptn, and EDA tools, to proactively identify weaknesses and enhance system resilience
- Creation of a scalable automation framework that accommodates growing needs and ensures long-term efficiency

Outcomes
- A unified automation strategy that streamlined processes, reduced manual effort, and enhanced overall efficiency by 30%
- The implementation of chaos engineering and self-healing practices, which increased reliability between 20% and 50%
- A reduction in manual interventions along with improved efficiency that will result in cost savings of 25% - 50%

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Home » Services » Automation » Page 2

The evolution of quality engineering
Quality engineering in software development empowers organizations to achieve heightened quality, scalability and resilience.


Quality Assurance (QA) has long been essential in software engineering, ensuring the development of products and applications with established standards and metrics. But QA has been reactive, focusing on defect detection through manual and automated testing. With the evolution of software development technology and methodologies, the limitations of traditional QA are evident. This perspective paper delves into the evolution of Quality Engineering (QE), which has transformed the approach to software quality. QE goes beyond QA and Test Automation to integrate quality practices throughout the Software Development Lifecycle (SDLC); it also addresses complexities in modern architectures such as microservices and cloud environments.
The journey from QA to QE is marked by several key milestones. Initially, software testing was a separate phase, conducted after development was complete. With the advent of Agile and DevOps methodologies, the need for continuous testing and early defect detection became apparent. This shift fostered the evolution of testing practices, embedding quality checks throughout the development cycle with the emerging adoption of cloud-native modern architecture, paving the way for what is now called Quality Engineering. Unlike the reactive nature of traditional QA and QA Automation, QE represents a proactive and integrated approach throughout the development lifecycle.
Organizations can significantly enhance product or application quality, optimize development workflows, and mitigate risks by addressing QE concerns at every phase of the SDLC. They could leverage structured QE approaches as mentioned above, and focus on a holistic view of quality in modern architecture.
Read our Perspective Paper for more insights on the evolution of quality engineering in software development.
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Get in touchQuality engineering optimizes a DLT platform



Client
A leading provider of financial services digitization solutions
Goal
Reliability assurance for a digital ledger technology (DLT) platform
Tools and Technologies
Kotlin, Java, Http Client, AWS, Azure, GCP, G42, OCP, AKS, EKS, Docker, Kubernetes, Helm Chart, Terraform
Business Challenge
A leader in Blockchain-based digital financial services required assurance for non-GUI (Graphic User Interface), Command Line Interface (CLI), microservices and Representational State Transfer (REST) APIs for a Digital Ledger Technology (DLT) platform, as well as platform reliability assurance on Azure, AWS services (EKS, AKS) to ensure availability, scalability, observability, monitoring and resilience (disaster recovery). It also wanted to identify capacity recommendations and any performance bottlenecks (whether impacting throughput or individual transaction latency) and required comprehensive automation coverage for older and newer product versions and management of frequent deliveries of multiple DLT product versions on a monthly basis.

Solution
- 130+ Dapps were developed and enhanced on the existing automation framework for terminal CLI and cluster utilities
- Quality engineering was streamlined with real-time dashboarding via Grafana and Prometheus
- Coverage for older and newer versions of the DLT platform was automated for smooth, frequent deliverables for confidence in releases
- The test case management tool, Xray, was implemented for transparent automation coverage
- Utilities were developed to execute a testing suite for AKS, EKS, local MAC/ Windows/ Linux cluster environments to run on a daily or as-needed basis

Outcomes
- Automation shortened release cycles from 1x/month to 1x/week; leads testing time was reduced by 80%
- Test automation coverage with 2,000 TCs was developed, with pass rate of 96% in daily runs
- Compatibility was created across AWS-EKS, Azure-AKS, Mac, Windows, Linux and local cluster
- Increased efficiency in deliverables was displayed, along with an annual $350K savings for TCMs
- An average throughput of 25 complete workflows per second was sustained
- Achieved a 95th percentile flow-completion time that should not exceed 10 seconds

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Home » Services » Automation » Page 2

Real-world asset tokenization can transform financial markets
Integration with Distributed Ledger Technologies is critical to realizing the full potential of tokenization.


The global financial markets create and deal in multiple asset classes, including equities, bonds, forex, derivatives, and real estate investments. Each of them constitutes a multi-trillion-dollar market. These traditional markets encounter numerous challenges in terms of time and cost which impede accessibility, fund liquidity, and operational efficiencies. Consequently, the expected free flow of capital is hindered, leading to fragmented, and occasionally limited, inclusion of investors.
In response to these challenges, today's financial services industry seeks to explore innovative avenues, leveraging advancements such as Distributed Ledger Technology (DLT). Using DLTs, it is feasible to tokenize assets, thus enabling issuance, trading, servicing and settlement digitally, not just in whole units, but also in fractions.
Asset tokenization is the process of converting and portraying the unique properties of a real-world asset, including ownership and rights, on a Distributed Ledger Technology (DLT) platform. Digital and physical real-world assets, such as real estate, stocks, bonds, and commodities, are depicted by tokens with distinctive symbols and cryptographic features. These tokens exhibit specific behavior as part of an executable program on a blockchain.
Many domains, especially financial institutions, have started recognizing the benefits of tokenization and begun to explore this technology. Some of the benefits are fractional ownership, increased liquidity, efficient transfer of ownership, ownership representation and programmability.
With the recent surge in the adoption of tokenization, a diverse array of platforms has emerged, paving the way for broader success, but at the same time creating fragmented islands of ledgers and related assets. As capabilities mature and adoption grows, interconnectivity and interoperability across ledgers representing different institutions issuing/servicing different assets could improve, creating a better integrated market landscape. This would be critical to realizing the promise of asset tokenization using DLT.
Read our Perspective Paper for more insights on asset tokenization and its potential to overcome the challenges, the underlying technology, successful use cases, and issues associated with implementation.
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Get in touchHome » Services » Automation » Page 2

Industrializing business-critical end-user compute-based applications using low-code platforms
Low-code platforms enable rapid conversions to technology-managed applications that provide end users with rich interfaces, powerful configurations, easy integrations, and enhanced controls.


Many large and small enterprises utilize business-managed applications (BMAs) in their value chain to supplement technology-managed applications (TMAs). BMAs are applications or software that end users create or procure off-the-shelf and implement on their own; these typically are low-code or no-code software applications. Such BMAs offer the ability to automate or augment team-specific processes or information to enable enterprise-critical decision-making.
Technology teams build and manage TMAs to do a lot of heavy lifting by enabling business unit workflows and transactions and automating manual processes. TMAs are often the source systems for analytics and intelligence engines that drive off data warehouses, marts, lakes, lake-houses, etc. BMAs dominate the last mile in how these data infrastructures support critical reporting and decision making.
While BMAs deliver value and simplify complex processes, they bring with them a large set of challenges in security, opacity, controls collaboration, traceability and audit. Therefore, on an ongoing basis, business-critical BMAs that have become relatively mature in their capabilities must be industrialized with optimal time and investment. Low-code platforms provide the right blend of ease of development, flexibility and governance that enables the rapid conversion of BMAs to TMAs with predictable timelines and low-cost, high-quality output.
Read our Perspective Paper for more insights on using low-code platforms to convert BMAs to TMAs that provide end users with rich interfaces, powerful configurations, easy integrations, and enhanced controls.
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