The evolution of quality engineering

The evolution of quality engineering

Quality engineering in software development empowers organizations to achieve heightened quality, scalability and resilience.




    Quality Assurance (QA) has long been essential in software engineering, ensuring the development of products and applications with established standards and metrics. But QA has been reactive, focusing on defect detection through manual and automated testing. With the evolution of software development technology and methodologies, the limitations of traditional QA are evident. This perspective paper delves into the evolution of Quality Engineering (QE), which has transformed the approach to software quality. QE goes beyond QA and Test Automation to integrate quality practices throughout the Software Development Lifecycle (SDLC); it also addresses complexities in modern architectures such as microservices and cloud environments.  

    The journey from QA to QE is marked by several key milestones. Initially, software testing was a separate phase, conducted after development was complete. With the advent of Agile and DevOps methodologies, the need for continuous testing and early defect detection became apparent. This shift fostered the evolution of testing practices, embedding quality checks throughout the development cycle with the emerging adoption of cloud-native modern architecture, paving the way for what is now called Quality Engineering. Unlike the reactive nature of traditional QA and QA Automation, QE represents a proactive and integrated approach throughout the development lifecycle.

    Organizations can significantly enhance product or application quality, optimize development workflows, and mitigate risks by addressing QE concerns at every phase of the SDLC. They could leverage structured QE approaches as mentioned above, and focus on a holistic view of quality in modern architecture.

    Read our Perspective Paper for more insights on the evolution of quality engineering in software development.

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      Quality engineering optimizes a DLT platform

      Banking & Financial Services

      Quality engineering optimizes a DLT platform

      Reliability, availability, scalability, observability, and resilience ensured; release cycles and testing time improve 75% and 80%.

      Client
      A leading provider of financial services digitization solutions
      Goal
      Reliability assurance for a digital ledger technology (DLT) platform
      Tools and Technologies
      Kotlin, Java, Http Client, AWS, Azure, GCP, G42, OCP, AKS, EKS, Docker, Kubernetes, Helm Chart, Terraform
      Business Challenge

      A leader in Blockchain-based digital financial services required assurance for non-GUI (Graphic User Interface), Command Line Interface (CLI), microservices and Representational State Transfer (REST) APIs for a Digital Ledger Technology (DLT) platform, as well as platform reliability assurance on Azure, AWS services (EKS, AKS) to ensure availability, scalability, observability, monitoring and resilience (disaster recovery). It also wanted to identify capacity recommendations and any performance bottlenecks (whether impacting throughput or individual transaction latency) and required comprehensive automation coverage for older and newer product versions and management of frequent deliveries of multiple DLT product versions on a monthly basis.

      Solution
      • 130+ Dapps were developed and enhanced on the existing automation framework for terminal CLI and cluster utilities
      • Quality engineering was streamlined with real-time dashboarding via Grafana and Prometheus
      • Coverage for older and newer versions of the DLT platform was automated for smooth, frequent deliverables for confidence in releases
      • The test case management tool, Xray, was implemented for transparent automation coverage
      • Utilities were developed to execute a testing suite for AKS, EKS, local MAC/ Windows/ Linux cluster environments to run on a daily or as-needed basis
      Outcomes
      • Automation shortened release cycles from 1x/month to 1x/week; leads testing time was reduced by 80%
      • Test automation coverage with 2,000 TCs was developed, with pass rate of 96% in daily runs
      • Compatibility was created across AWS-EKS, Azure-AKS, Mac, Windows, Linux and local cluster
      • Increased efficiency in deliverables was displayed, along with an annual $350K savings for TCMs
      • An average throughput of 25 complete workflows per second was sustained
      • Achieved a 95th percentile flow-completion time that should not exceed 10 seconds
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      Asset tokenization transforming global finance

      Real-world asset tokenization can transform financial markets

      Integration with Distributed Ledger Technologies is critical to realizing the full potential of tokenization.




        The global financial markets create and deal in multiple asset classes, including equities, bonds, forex, derivatives, and real estate investments. Each of them constitutes a multi-trillion-dollar market. These traditional markets encounter numerous challenges in terms of time and cost which impede accessibility, fund liquidity, and operational efficiencies. Consequently, the expected free flow of capital is hindered, leading to fragmented, and occasionally limited, inclusion of investors.

        In response to these challenges, today's financial services industry seeks to explore innovative avenues, leveraging advancements such as Distributed Ledger Technology (DLT). Using DLTs, it is feasible to tokenize assets, thus enabling issuance, trading, servicing and settlement digitally, not just in whole units, but also in fractions.

        Asset tokenization is the process of converting and portraying the unique properties of a real-world asset, including ownership and rights, on a Distributed Ledger Technology (DLT) platform. Digital and physical real-world assets, such as real estate, stocks, bonds, and commodities, are depicted by tokens with distinctive symbols and cryptographic features. These tokens exhibit specific behavior as part of an executable program on a blockchain.

        Many domains, especially financial institutions, have started recognizing the benefits of tokenization and begun to explore this technology. Some of the benefits are fractional ownership, increased liquidity, efficient transfer of ownership, ownership representation and programmability.

        With the recent surge in the adoption of tokenization, a diverse array of platforms has emerged, paving the way for broader success, but at the same time creating fragmented islands of ledgers and related assets. As capabilities mature and adoption grows, interconnectivity and interoperability across ledgers representing different institutions issuing/servicing different assets could improve, creating a better integrated market landscape. This would be critical to realizing the promise of asset tokenization using DLT.

        Read our Perspective Paper for more insights on asset tokenization and its potential to overcome the challenges, the underlying technology, successful use cases, and issues associated with implementation.

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          How low-code empowers mission-critical end users

          Industrializing business-critical end-user compute-based applications using low-code platforms

          Low-code platforms enable rapid conversions to technology-managed applications that provide end users with rich interfaces, powerful configurations, easy integrations, and enhanced controls.




            Many large and small enterprises utilize business-managed applications (BMAs) in their value chain to supplement technology-managed applications (TMAs). BMAs are applications or software that end users create or procure off-the-shelf and implement on their own; these typically are low-code or no-code software applications. Such BMAs offer the ability to automate or augment team-specific processes or information to enable enterprise-critical decision-making.

            Technology teams build and manage TMAs to do a lot of heavy lifting by enabling business unit workflows and transactions and automating manual processes. TMAs are often the source systems for analytics and intelligence engines that drive off data warehouses, marts, lakes, lake-houses, etc. BMAs dominate the last mile in how these data infrastructures support critical reporting and decision making. 

            While BMAs deliver value and simplify complex processes, they bring with them a large set of challenges in security, opacity, controls collaboration, traceability and audit. Therefore, on an ongoing basis, business-critical BMAs that have become relatively mature in their capabilities must be industrialized with optimal time and investment. Low-code platforms provide the right blend of ease of development, flexibility and governance that enables the rapid conversion of BMAs to TMAs with predictable timelines and low-cost, high-quality output. 

            Read our Perspective Paper for more insights on using low-code platforms to convert BMAs to TMAs that provide end users with rich interfaces, powerful configurations, easy integrations, and enhanced controls.

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              Conversational assistant boosts AML product assurance

              BANKING

              Conversational assistant boosts AML product assurance

              Gen AI powered responses improve the turnaround time to provide technical support for recurring issues, resulting in a highly efficient product assurance process.

              Client
              A large global bank
              Goal
              Improve turnaround time to provide technical support for the application support and global product assurance teams
              Tools and Technologies
              React, Sentence–Bidirectional Encoder Representations from Transformers (S-BERT), Facebook AI Similarity Search (FAISS), and Llama-2-7B-chat
              Business Challenge

              The application support and global product assurance teams of a large global bank faced numerous challenges in delivering efficient and timely technical support as they had to manually identify solutions to recurring problems within the Known Error Database (KEDB), comprised of documents in various formats. With the high volume of support requests and limited availability of teams across multiple time zones, a large backlog of unresolved issues developed, leading to higher support costs.

              Solution

              Our team developed a conversational assistant using Gen AI by:

              • Building an interactive customized React-based front-end
              • Ringfencing a corpus of problems and solutions documented in the KEDB
              • Parsing, formatting and extracting text chunks from source documents and creating vector embeddings using Sentence–Bidirectional Encoder Representations from Transformers (S-BERT)
              • Storing these in a Facebook AI Similarity Search (FAISS) vector database
              • Leveraging a local Large Language Model (Llama-2-7B-chat) to generate summarized responses
              Outcomes

              The responses generated using Llama-2-7B LLM were impressive and significantly reduced overall effort. Future enhancements to the assistant would involve:

              • Creating support tickets based on information collected from users
              • Categorizing tickets based on the nature of the problem
              • Automating repetitive tasks such as access requests / data volume enquiries / dashboard updates
              • Auto-triaging support requests by asking users a series of questions to determine the severity and urgency of the problem
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              Gen AI powered summarization boosts compliance workflow

              INSURANCE

              Gen AI powered summarization boosts compliance workflow

              Gen AI enabled conversational assistant substantially simplifies access to underwriting policies and procedures across multiple, complex documents.

              Client
              A leading specialty property and casualty insurer
              Goal
              Improve underwriters’ ability to review policy submissions by providing easier access to information stored across multiple, voluminous documents.
              Tools and Technologies
              Azure OpenAI Service, React, Azure Cognitive Services, Llama-2-7B-chat, OpenAI GPT 3.5-Turbo, text-embedding-ada-002 and all-MiniLM-L6-v2
              Business Challenge

              The underwriters working with a leading specialty property and casualty insurer have to refer to multiple documents and handbooks, each running into several hundreds of pages, to understand the relevant policies and procedures, key to the underwriting process. Significant effort was required to continually refer to these documents for each policy submission.

              Solution

              A Gen AI enabled conversational assistant for summarizing information was developed by:

              • Building a React-based customized interactive front end
              • Ringfencing a knowledge corpus of specific documents (e.g., an insurance handbook, loss adjustment and business indicator manuals, etc.)
              • Leveraging OpenAI embeddings and LLMs through Azure OpenAI Service along with Azure Cognitive Services for search and summarization with citations
              • Developing a similar interface in the Iris-Azure environment with a local LLM (Llama-2-7B-chat) and embedding model (all-MiniLM-L6-v2) to compare responses
              Outcomes

              Underwriters significantly streamlined the activities needed to ensure that policy constructs align with applicable policies and procedures and for potential compliance issues in complex cases.

              The linguistic search and summarization capabilities of the OpenAI GPT 3.5-Turbo LLM (170 bn parameters) were found to be impressive. Notably, the local LLM (Llama-2-7B-chat), with much fewer parameters (7 bn), also produced acceptable results for this use case.

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              Automated financial analysis reduces manual effort

              BANKING

              Automated financial analysis reduces manual effort

              Analysts in a large North American bank's commercial lending and credit risk operations can source intelligent information across multiple documents.

              Client
              Commerical lending and credit risk units of large North American bank
              Goal
              Automated retrieval of information from multiple financial statements enabling data-driven insights and decision-making
              Tools and Technologies
              OpenAI API (GPT-3.5 Turbo), LlamaIndex, LangChain, PDF Reader
              Business Challenge

              A leading North American bank had large commercial lending and credit risk units. Analysts in those units typically refer to numerous sections in a financial statement, including balance sheets, cash flows, and income statements, supplemented by footnotes and leadership commentaries, to extract decision-making insights. Switching between multiple pages of different documents took a lot of work, making the analysis extra difficult.

              Solution

              Many tasks were automated using Gen AI tools. Our steps:

              • Ingest multiple URLs of financial statements
              • Convert these to text using the PDF Reader library
              • Build vector indices using LlamaIndex
              • Create text segments and corresponding vector embeddings using OpenAI’s API for storage in a multimodal vector database e.g., Deep Lake
              • Compose graphs of keyword indices for vector stores to combine data across documents
              • Break down complex queries into multiple searchable parts using LlamaIndex’s DecomposeQueryTransform library
              Outcomes

              The solution delivered impressive results in financial analysis, notably reducing manual efforts when multiple documents were involved. Since the approach is still largely linguistic in nature, considerable Prompt engineering may be required to generate accurate responses.

              Response limitations due to the lack of semantic awareness in Large Language Models (LLMs) may stir considerations about the usage of qualifying information in queries.

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              Next generation chatbot eases data access

              BROKERAGE & WEALTH

              Next generation chatbot eases data access

              Gen AI tools help users of retail brokerage trading platform obtain information related to specific needs and complex queries.

              Client
              Large U.S.-based Brokerage and Wealth Management Firm
              Goal
              Enable a large number of users to readily access summarized information contained in voluminous documents
              Tools and Technologies
              Google Dialogflow ES, Pinecone, Llamaindex, OpenAI API (GPT-3.5 Turbo)
              Business Challenge

              A large U.S.-based brokerage and wealth management firm has a large number of users for its retail trading platform that offers sophisticated trading capabilities. Although extensive information was documented in hundreds of pages of product and process manuals, it was difficult for users to access and understand information related to their specific needs (e.g., How is margin calculated? or What are Rolling Strategies? or Explain Beta Weighting).

              Solution

              Our Gen AI solution encompassed:

              • Building a user-friendly interactive chatbot using Dialogflow in Google Cloud
              • Ringfencing a knowledge corpus comprising specific documents to be searched against and summarized (e.g., 200-page product manual, website FAQ content)
              • Using a vector database to store vectors from the corpus and extract relevant context for user queries
              • Interfacing the vector database with OpenAI API to analyze vector-matched contexts and generate summarized responses
              Outcomes

              The OpenAI GPT-3.5 turbo LLM (170 bn parameters) delivered impressive linguistic search and summarization capabilities in dealing with information requests. Prompt engineering and training are crucial to secure those outcomes.

              In the case of a rich domain such as a trading platform, users may expect additional capabilities, such as:

              • API integration to support requests requiring retrieval of account/user specific information, and
              • Augmentation of linguistic approaches with semantics to deliver enhanced capabilities.
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              The state of Central Bank Digital Currency

              The state of Central Bank Digital Currency

              Innovations in digital currencies could redefine the concept of money and transform payments and banking systems.




                Central banking institutions have emerged as key players in the world of banking and money. They play a pivotal role in shaping economic and monetary policies, maintaining financial system stability, and overseeing currency issuance. A manifestation of the evolving interplay between central banks, money, and the forces that shape financial systems is the advent of Central Bank Digital Currency (CBDC). Many drivers have led central banks to explore CBDC: declining cash payments, the rise of digital payments and alternative currencies, and disruptive forces in the form of fin-tech innovations that continually reshape the payment landscape.

                Central banks are receptive towards recent technological advances and well-suited to the digital currency experiment, leveraging their inherent role of upholding the well-being of the monetary framework to innovate and facilitate a trustworthy and efficient monetary system.

                In 2023, 130 countries, representing 98% of global GDP, are known to be exploring a CBDC solution. Sixty-four of them are in an advanced phase of exploration (development, pilot, or launch), focused on lower costs for consumers and merchants, offline payments, robust security, and a higher level of privacy and transparency. Over 70% of the countries are evaluating digital ledger technology (DLT)-based solutions.  

                While still at a very nascent stage in terms of overall adoption for CBDC, the future of currency promises to be increasingly digital, supported by various innovations and maturation. CBDC has the potential to bring about a paradigm shift, particularly in the financial industry, redefining the way in which money, as we know it, exchanges hands.

                Read our perspective paper to learn more about CBDCs – the rationale for their existence, the factors driving their implementation, potential ramifications for the financial landscape, and challenges associated with their adoption.

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                  Navigating distributed ledger technologies

                  Navigating distributed ledger technologies

                  Distributed ledger technology (DLT) strengthens data security, promotes transparency in transactions and can potentially revolutionize industries.




                    Today’s enterprises rely heavily on information systems to enable their business processes, which are usually managed and controlled by the respective enterprises. However, there are a lot more multilateral transactions in the modern business value cycle. These span cross-enterprise and require faster, reliable access to the latest, comprehensive information about the transactions to make them more effective and, eventually, lead to better collaboration among enterprises.

                    The reality, however, is that with decentralized information systems and each participant managing their version of truth, enterprises end up having an opaque information architecture resulting in information discrepancies, countless reconciliations, unproductive person-hours spent resolving these, increased operational risk, weakened trust, and increased cost.

                    Decentralization by way of DLT is a step towards addressing these issues, enabling companies to jointly manage, operate and use a platform to maintain a single version of truth across participants and strong cryptography to create trust and immutability, which helps reduce the issues mentioned above. The objective is to deliver tamper-proof data and transparency to all network participants in a consensually-agreed manner.

                    Distributed ledger technologies have evolved and matured over the last few years. While it came about with cryptocurrencies, the application of this technology in alternative use cases can benefit enterprises, and adoption of DLT is on the rise across industries.

                    This perspective paper addresses the evolution and application of DLT in enterprises, and how it can be further embraced to realize potential across multilateral solutions. To learn more about the pillars and eminent platforms of DLT, key challenges and industry use cases, download the perspective paper. 

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