Using data science to cut BI costs

Data & Analytics

Using data science to cut BI costs

A proven strategy for report rationalization.




    Organizations today rely more than ever on accurate and efficient reporting to help them make data-driven decisions. A key part of any modern business intelligence (BI) system are the reports that provide insights to drive change, pinpoint market opportunities and eliminate inefficiencies. Consequently, it is important for organizations to have a clear understanding of how all reports are managed, including how these reports are being used, how often, and by whom. Rationalization using data science can empower organizations to determine the right set of reports expeditiously.

    Report rationalization provides significant benefits to those embarking on business intelligence transformation or consolidating reports arising out of mergers and acquisitions. For example, some 60% of organizations in the next three years plan to migrate or move BI/analytics workloads to the cloud, according to the 2020 IDG Cloud Computing Survey. Migrating a BI system (or multiple disparate BI systems) and often thousands of reports can slow the pace to a crawl. This can make the journey to modern BI more expensive and less efficient.

    Unfortunately, most report rationalization processes are primarily manual in nature. In our experience, the typical manual process for report rationalization requires approximately 10 hours per report — very time consuming and cost prohibitive even for a relatively small set of 100 reports.

    The need for a new approach

    Clearly, businesses need an alternative solution to manual report rationalization, as well as a way to perform rationalization cost-effectively on a regular basis. Fortunately, a new approach has emerged that utilizes the promise of data science to reduce the cost, time and complexity of managing and consolidating reports. This white paper will explore how data science and artificial intelligence (AI) are being used as part of a new strategy to modernize report rationalization.

    Overall, the reporting ecosystem in many organizations today can be described as a mashup of document formats within multiple, siloed BI systems, underlining the need for report rationalization. Large numbers and varieties of reports must be managed, and this task becomes more complex if reports are distributed across different lines of business, products, geographic locations, regions and countries. 

    Mergers and acquisitions pose yet another challenge of migrating a large volume of reports. Costs increase as IT requires a larger budget to keep up with increasing computing costs.

    Cost reduction is another driver for any report rationalization effort. For instance, a major investment bank that used the Iris rationalization accelerator reduced its report volume of 4,000 by 25%, which helped it trim maintenance costs.

    In our experience, it is estimated that it costs a business between $4,000 and $10,000 to build and manage a single report within a BI system over the life of the report. Now multiply those numbers by the hundreds of reports generated over the years to accommodate the deluge of BI data flowing into multiple disparate systems across the enterprise. Not only is this cost prohibitive, but unfortunately, maintaining a large volume of reports does not necessarily result in better business insights.

    An intelligent approach to solving these challenges is to abandon manual processes and adopt a modern report rationalization strategy that leverages data science — specifically, natural language processing (NLP) and machine learning (ML) techniques.

    Applying data science for report rationalization

    A new approach to report rationalization is gaining traction where the tools and techniques of data science are applied to simplify and improve the benefits of report rationalization. Data science applies a variety of different methods, systems, processes and algorithms to both structured and unstructured data to glean valuable insights. ML is based around the use of algorithms that automatically improve through experience while NLP is primarily focused on using computers to process and analyze large amounts of natural language data.

    Using NLP to extract and read report headers or data labels — not the data itself — in any document type and from any platform enables rationalization to be both BI-application and format agnostic. In addition, this new approach also leverages machine learning (ML) to provide a comprehensive review of all the existing reports and documents.

    With ML it is possible to automatically identify duplicates (reports providing data on the same report fields) as well as similar reports (reports with an overlap of report fields) so that only the ones that are required by the business and used regularly will be consolidated. The machine learning component also helps data and business analysts in their efforts to standardize and define metadata.

    Advantages of report rationalization with data science

    Data science-driven report rationalization is platform agnostic and is beneficial to organizations across industries. The key benefits of this solution are:

    Cost reduction of 25-40%: Report rationalization driven by data science has consistently delivered more than a 30% reduction in the total volume of reports. In our experience, the volume of reports has been reduced by over 70% and costs by up to 40% in some cases. Industry estimates indicate that the savings from even a 10% reduction of reports will pay for the cost of the rationalization effort itself.

    More insights from fewer reports: BI consolidation can provide better insights from a smaller, more efficient report set. This makes it easier to identify duplicates, and identify any redundancies — as well as significantly reduce maintenance costs.

    Supports BI modernization: Additionally, the results of a data science-driven report rationalization solution can be leveraged in the execution of a BI transformation initiative aimed at migrating reports from a traditional BI platform to a modern one. After rationalization, the optimal number of reports can be migrated to the new system.

    Key takeaways
    • For organizations seeking to reduce report volume and costs, or undergoing a BI transformation, report rationalization driven by data science makes it easier, faster and less expensive.
    • When applied to BI consolidation and transformation initiatives, report rationalization typically reduces the total number of reports by approximately 30%.
    • When driven by data science, rationalization recommendations can be obtained in a matter of weeks.
    • Often considered an afterthought, report rationalization should be performed upfront in any BI modernization or transformation effort.
    • Whether part of a larger initiative or as a standalone process, now is the time for businesses to take advantage of emerging trends in NLP, machine learning and AI by adopting a faster, proven, report rationalization solution that is driven by data science.

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      A legacy portfolio gets a makeover

      Advisory & Consulting

      A legacy portfolio gets a makeover

      How one of the Big Four advisory firms turned around an under-performing, high-cost application portfolio to meet growing business needs.

      Client
      The client is one of the Big Four advisory firms
      Goal
      Modernize the legacy application to meet growing business needs
      Tools and Technologies
      MS SharePoint, MS .Net and MS SQL Server
      Business Challenge
      The client had multiple legacy applications, deployed over the years. Its business needs had grown with time and the applications were falling short of required service levels. The client faced the following challenges:
      • Lack of integration: Most of the integration with upstream and downstream systems was manual, resulting in common data getting obsolete quickly
      • The client was finding it difficult and expensive to hire and retain resources to maintain the legacy apps
      • The legacy system was prone to security breaches and couldn’t be deployed on the enterprise-level stack
      • The existing system supported only single-user applications, and it wasn’t possible to roll them out to multiple users
      Solution

      After a comprehensive analysis, we rationalized, classified and distributed the client’s applications portfolio in four areas:

      1) Upgrade and continue to maintain
      2) Rewrite to modernize
      3) Consolidate overlapping applications using a framework approach
      4) Retire

      The idea was to deliver maximum value at the lowest cost possible and ensure the system complied with security standards.

      Here’s what we did for the client:

      • Upgraded the technology stack for the application(s) to lower maintenance costs, improve efficiency and meet growing business needs
      • Used an in-house technology modernization framework to reduce development and maintenance costs
      • Consolidated applications that were doing similar tasks and had similar features and modernized them
      • Retired applications, whose features were available through other applications

      The success of our solution was based on our ability to quickly gather complete information about the existing applications. To do that, we used a questionnaire that we have developed and refined over the years that helps us gather information in a structured and comprehensive manner about the architecture, user base, maintenance methodology, etc.

      Outcomes
      • With the legacy modernization and application consolidation process, we reduced the client’s application portfolio from 45 applications to less than 10.
      • Reduced the resources required for maintenance from six to two.
      • The framework-based approach accelerated time-to-market, a critical differentiator for the client.
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      An agile sprint for financial data

      Manufacturing

      An agile sprint for financial data

      How Iris helped a mega sportswear brand’s global operations and financial reports go flexible, agile, and analytical.

      Client
      Among the world’s largest manufacturers of sportswear, the client sells its products in 120+ countries and employs more than 13,000 people
      Goal
      To significantly reduce turnaround time and ease associated with report creation
      Tools and Technologies
      Microsoft SQL Server’s Analysis Services (SSAS), Microsoft SQL Server Integration Services (SSIS), Microsoft SQL Server Reporting Services (SSRS), Boomi AtomSphere, and Power BI
      Business Challenge

      The client’s finance department was using standard SAP reports which limited the flexibility to slice and dice data or add fields to reports. Modifying or creating new reports was either difficult or expensive. Top management, including the CFO and financial controllers, were finding it difficult to create a high-level, integrated view of the company’s finances. The existing process required data transposition between various systems, including the SAP and Oracle systems. Much of this data was extracted and consolidated manually, which was time-consuming, and took around a week.

      Solution

      Iris executed a distributed Agile framework for the client’s global delivery model. Our solution pulled data out of the client’s SAP ERP system using Dell Boomi adapters, and leveraged SSIS (SQL server integration services) to transform it into enriched data. This data was mapped and made actionable through interactive PowerBI Tableau dashboards. With the help of a custom-made finance data model, a data warehouse was created. The easily shareable data cubes not only replaced all legacy reports, but also reduced the number of SAP user licenses.

      Outcomes

      With the availability of Power BI dashboards and the capability to slice and dice financial data, client managers now have a better view of operations and accounting flows. The data consolidation allows users to create need-based reports without additional licenses. The automation of the entire process from data extraction and transformation to publishing of analytical cubes has enabled the client teams to significantly reduce time required to produce reports – from days to a few minutes. They have been able to achieve a 95% reduction in time and effort.

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      A playbook for banks on managing M&A integration

      Banking

      A playbook for banks on M&A integration

      Efficient management of the complexities of disparate systems and data after merger and acquisition (M&A) integration saves time and money.

      Client
      Banks that have merged or acquired new businesses.
      Goal
      Manage migration and integration complexity post M&A.
      Tools and Technologies
      The Iris business acquisition playbook for banks.
      Business Challenge

      In a low-interest rate regime, achieving scale is the only way for banks to stay profitable. The top 25 banks are growing at a rate faster than rest of the pack. The search for profitability from scale is predicated upon their ability to ensure that operational costs do not grow linearly with business. A significant part of this growth will come inorganically.

      Apart from M&As, brownfield expansion comes with banks selling off their books of business for reasons ranging from realigned strategic priorities to the more mundane need of raising cash. Any IT costs in absorbing the new book of work will negate the advantages of size.

      Solution

      Iris created a business acquisition playbook for our banking clients outlining steps to insource with a migration and integration strategy. We defined insourcing steps for business and technology teams and created a migration strategy with quantifiable recommendations and a reusable checklist for insourcing activities.

      Our solutions enabled clients to deal with post-merger integrations and create a single source of truth for transactional data and positions. We consolidated multiple acquisition playbooks and created a single standardized framework for their lending business. The solution also included data integration management and ensured connectivity for the lending business. The solutions were specifically tailored for applications in the loan origination and servicing space.

      Outcomes

      Our solution rendered several significant benefits and helped clients:

      • Achieve 50% savings in cycle time and cost for post-merger integration of business processes, application, and data
      • Capability and readiness assessment and assistance in choosing from insourcing options
      • Achieve full migration of data and systems
      • Achieve partial migration of systems and data migration and integration
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      Deliver personalization via report automation

      Asset Management

      Deliver personalization via report automation

      A leading asset management firm personalized offerings by automating processes to glean customer insights.

      Client
      A leading asset management firm based in the U.S.
      Goal
      Help asset managers deliver personalized solutions to establish differentiation
      Tools and Technologies
      AquaData Studio, Java, Perl, Python, Spring, Hibernate, VRS, PostgreSQL, Composite and MS SQL
      Business Challenge
      Asset management firms face challenges such as a generational shift in the demographic and new patterns of investment behavior. They also face changing regulations, and aggregators with low-cost products who are thinning the pool of investible funds. Our client wanted to differentiate itself by offering customer-centric solutions that are flexible and adaptable. But its existing systems presented several challenges:
      • Its front, mid and back office functions needed a lot of manual effort.
      • Business rules were inconsistent and data duplication was rampant.
      • User experience on the platform needed significant improvement.
      • Clients were unable to get a holistic view of their accounts.
      • Data validation was consuming a lot of manhours.
      Solution

      We partnered with the asset manager to deliver better digital experiences to all its stakeholders. We created a robust data ecosystem and used advanced technologies such as artificial intelligence/machine learning or AI/ML, intelligent automation, cloud computing and test automation.

      • Our team streamlined and integrated the client’s front, middle and back office functions. We helped the client integrate their back-office solutions with their custodians, reducing complexity in information exchange, eliminating reconciliation and increasing operational efficiency by more than 75%.
      • We automated the creation of more than 7,000 reports.
      • Improved experience for retail and institutional clients by automating the generation of complex compliance and strategic reports.
      • Developed a strategic reporting module that gave customers a holistic view of their accounts and holdings.
      • Set up a business data validation team offshore.
      • Enabled self-service option for bespoke reports.
      Outcomes
      Our solution helped the client significantly improve front-end experience for customers, reduce manual effort and costs in the back office, and improve overall operations efficiency. Highlights of the outcomes:
      • Automated the exhibits process with 75% increase in throughput
      • Our report automation solution reduced manual effort by 70% and improved monthly artefact generation throughput by 40%
      • Reduced manual effort for customization in client profile management by 60%
      • Achieved $50,000 savings monthly in data validation for client profile management
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      Setting a high standard for member experience

      Standards & Membership

      Setting a standard for member experience

      We helped a global standards organization build a cloud-native microservices-based platform to store and share data on billions of products with members.

      Client
      One of the world’s leading retail standards organization
      Goal
      Build a 24x7 cloud-based platform capable of storing and sharing data on billions of products
      Tools and Technologies
      Java, Python, NodeJS, .NET, Azure PostgreSQL, Azure SQL, MongoDB, Redis, Azure DevOps, Pipelines, Git, Docker, Kubernetes, Azure App Service
      Business Challenge

      Our client is a global standards organization. Its products and codes are used by millions of brand owners, retailers and supply chain partners around the world.

      The organization needed an always-on, scalable cloud-based platform capable of storing and sharing data on billions of products and related information with members and partners across the world.

      The client also wanted the ability to onboard member organizations quickly and seamlessly.

      They wanted the business capabilities developed on a platform to be available as modern and secure enterprise-level APIs.

      Solution

      We chose a microservices architecture for high agility, loose coupling, independent deployability and maintainability.

      We followed an API design-first approach and designed according to the standards-based API specification (OpenAPI Specification).

      In line with best practices for securely publishing and maintaining APIs, our team deployed the Azure API management solution. We used Azure APIM developer portal to deliver a superior developer onboarding experience. The solution had other features as well:

      • Design and implementation of the Azure Virtual network for securely hosting the platform.
      • A cloud-native architecture using the Azure AppService and an Azure-managed Kubernetes platform.
      • Comprehensive performance testing and optimization at all levels to meet strict SLAs.
      • Security testing and vulnerability assessment to ensure secure APIs.
      Outcomes
      • A robust and secure API platform that handles 200,000 API requests per day.
      • 50 million codes uploaded in 40 product categories across more than 130 countries.
      • Delivered a developer portal for quick onboarding of application developers.
      • New 7-step verification mechanism led to the creation of new revenue streams.
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      An API ecosystem expedites customer onboarding

      Transportation & Logistics

      How APIs help in rapid customer onboarding

      A global leader in logistics created an API ecosystem that significantly transformed its customer experience.

      Client
      The client is a leading logistics and transportation services provider, ranked among the top 10 in the world
      Goal
      Rapid onboarding of partners and customers; improve customer experience
      Tools and Technologies
      Azure, Dell Boomi APIM and oAuth 2
      Business Challenge

      The growing volume of business required the client to respond faster to market demands. On their current systems, it was a challenge for the support staff to onboard new clients and service their requests.

      The client needed a solution that would help it respond quickly to diverse business needs, including:

      • Last mile shipment tracking and alerts across carrier networks
      • Quotes for multiple shipment options
      • Special fulfilment orders
      • Order personalization for seasonal surges
      Solution

      We proposed and developed a comprehensive API layer that allowed customers and partners to access client systems using APIs.

      Customers and partners could easily track shipments and get quotes on their own. This reduced the need for support personnel to service routine requests. The team configured these APIs on Boomi’s API Management to enable seamless real-time integration.

      Outcomes
      • Improved onboarding speed: 20+ partners per month
      • Enabled client to handle large volumes of requests, with a service capacity of 35,000 API requests a day
      • Improved customer experience through real-time rates and quotes
      Contact

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      Striking the right balance of care

      Interactive

      Striking the right balance of care

      A work-life services provider transformed the care experience for its customers with a user-friendly, intuitive and responsive web platform.

      Client
      A leading provider of work-life services to caregivers
      Goal
      Enable caregivers to easily set up and manage care schedules
      Tools and Technologies
      HTML, CSS, JavaScript, Bootstrap, JQuery, Atlassian User Interface (AUI), AngularJS and Liferay DXP7.2
      Business Challenge

      Many young and middle-aged workers combine both work and caregiving responsibilities that cover not only children but extend to parents and pets. Research shows that employees who achieve greater work-family balance are more satisfied in their jobs and happier with their families. For our client, a leading provider of work-life services, the key to enabling that balance is the setting up of care schedules for dependent or vulnerable family members.

      The client’s existing solution for managing such schedules, however, was not user-friendly, flexible, or mobile-responsive. The client's websites offered no provision to schedule premium services for care. The websites were served by a Liferay V6.2 content management system (CMS) as the common backend for which support ended in December 2020.

      Solution

      We designed and developed a web platform for scheduling care for family members including parents, children, self and pets, with e-mail notifications and quick access to customer care. We migrated the websites to Liferay DXP7.2 CMS backend. To improve the performance of the web application, we developed website forms as AngularJS-based single-page applications. We developed a responsive website that worked flawlessly across different-sized screens on desktops, tablets and mobile phones.

      We used Agile methodologies right from the requirements-gathering phase until the final deployment of the web platform to shorten development time. To save cost and time, we used an almost identical codebase for both iOS and Android platforms (except for a few configuration settings and device specific features). Furthermore, our team performed continuous integration using automated build tools, and script and code repositories, to save time during the development, testing and deployment phases. We ensured that the sites we built followed the WCAG 2.0 and OWASP accessibility and security standards.

      Outcomes
      • The web platform we developed ensured the client’s care scheduling interface was user-friendly, flexible and mobile-responsive.
      • Customers could easily create, change and cancel schedules. They also had easy access to records and historical data.
      • The common codebase across iOS and Android ensured significant cost savings in the development and maintenance of the application.
      • Agile methodologies and a high degree of automation reduced costs and shortened the development time.
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      A robust platform for investment advisors

      Brokerage & Wealth

      A robust platform for investment advisors

      A prominent U.S. brokerage firm transformed its monolithic legacy apps for registered investment advisors (RIAs) into a microservices-based open platform and significantly improved user experience.

      Client
      A leading brokerage and wealth management firm based in the U.S.
      Goal
      Create a best-in-class platform for registered investment advisors (RIAs)
      Tools and Technologies
      Pivotal Cloud Foundry, Spring Boot, Spring Cloud Gateway, Angular 6, TIBCO AMX BW, SQL Server, Hybrid Automation Framework (Selenium, Appium, Perfecto) and AppDynamics
      Business Challenge

      With growing competition from nimble fintechs, custodians are under pressure to provide RIAs a differentiated experience. Many of them are looking to use advanced technology solutions such as machine learning, artificial intelligence and data and analytics to help RIAs improve the end consumer experience.

      Our client had multiple legacy platforms built over the years that was preventing it from providing their RIAs with a secure, integrated and cost-effective solution.

      Solution

      Iris has played an integral role in transforming the client’s technology landscape from a legacy system to a modern, open, API-based architecture. The solutions we have implemented include:

      • An open access platform with API architecture as part of the client’s go-to-market strategy. We continue to work on integrating third party vendor applications and RIA back-office applications onto this platform.
      • The platform is highly reliable and secure with protection of data at rest and in motion using encryption. We have enabled encryption of data in transit to protect over 100+ integrations outside the client environment. We have used SAML and OAuth for user authentication.
      • An SSO solution provides multi-factor authentication (MFA) and a framework for privileged access management to secure customer information. The Iris team has also ensured mobile security for iOS and Android devices and helped the client plug platform vulnerabilities.
      • Developed responsive design as part of the UI transformation initiatives for core trading, advisory and educational solutions.
      • Transformed monolithic application into micro services-based architecture.
      • Provided flexible development capabilities with distributed Agile teams and extensive test automation reducing time to market and achieving significant cost savings.
      • Digitized end-to-end client onboarding with features for bulk onboarding, advisor authorization and ability to submit statutory documentation online and offline.
      • Created back-office solutions for money movement and cash and asset management that allowed RIAs to get a holistic view of clients and serve them on the go.
      • Customizable workflow to serve needs of individual advisor firms.
      Outcomes
      • We enabled the client to securely integrate over hundreds of third-party apps and RIA back-office applications.
      • Our test automation and Agile solutions helped the client reduce time to market for new features by 40%.
      • Reduced the regression cycle duration by 60% with automated tests over six months.
      • Improved performance of business transactions by 30% to 40% on the web platform.
      • Addressed > 70% of security and vulnerability issues, leading to a better customer experience.
      Contact

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      Gain speed to market with DevOps solutions

      Wealth Management

      Gain speed to market with DevOps solutions

      A wealth management firm moved from a legacy application environment to a microservices ecosystem. The switch reduced the production time and expedited the roll-out of releases.

      Client
      The client is a leading wealth management firm in the U.S.
      Goal
      DevOps strategy to shorten production timelines and speed time-to-market
      Tools and Technologies
      JIRA, Jenkins, GitHub, AWS, ECR, Docker, EKS and Helm
      Business Challenge

      The client used multiple legacy applications with a highly complex codebase to run its operations. As a result, it had long production lifecycles and spent several person-hours in integration and deployment.

      On the technology front, the client faced challenges in the way server-side applications were defined, stored and managed. Its IT team also had to manage the deployment of multiple Kubernetes manifest files.

      Solution

      Iris recommended that the client move to a microservices ecosystem. Here’s how we deployed the solution:

      • We defined an enterprise-level DevOps strategy using Helm
      • Identified the scope of apps that needed to be onboarded across the enterprise
      • Implemented a DevOps pipeline for microservices on the Kubernetes cluster
      • Deployed the infrastructure, dependencies and applications with Kubernetes using Helm
      • Delivered continuous improvement through Helm release updates and rollbacks
      Outcomes

      The DevOps pipeline significantly improved time-to-market for new releases.

      • 20x faster release cycle
      • 40% improvement in quality with end-to-end traceability
      • 15x improvement in the mean time to deployment (MTTD)

      We also put in place robust security control and validation processes, and provided auditable release requests.

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